Return & Refund Policy
Last Updated: 15-sep-2026
At Shree Craft Studio, we strive to provide quality products and ensure a satisfactory shopping experience for our customers. Please read the following policy carefully regarding returns, replacements, cancellations, and refunds.
1. Returns
We accept returns only for products that are:
- Damaged during transit
- Defective or faulty upon delivery
- Incorrectly delivered
- Significantly different from the product ordered
Return requests must be raised within [X] days of receiving the order.
Products must generally be unused, undamaged, and returned with their original packaging, tags, and other applicable accessories.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within [X] days of delivery.
Please provide:
- Order number
- Photographs or video of the product
- Photographs of the packaging, where applicable
- A brief description of the issue
After reviewing the request, we may offer a replacement, return, or refund, depending on the circumstances and product availability.
3. Non-Returnable Products
Certain products may not be eligible for return due to their nature, customization, hygiene considerations, or other applicable restrictions.
The following products may not be eligible for return:
- Customized or personalized products
- Products that have been used, altered, or damaged after delivery
- Products without original packaging or accessories
- Products purchased under special or clearance offers, where stated
- Any other product specifically identified as non-returnable on the product page
4. Return Shipping
If the return is approved because the product was defective, damaged during transit, or incorrectly delivered, Shree Craft Studio may arrange or reimburse the applicable return shipping cost, subject to verification.
For other approved returns, return shipping charges may be borne by the customer.
5. Refunds
Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed through the applicable payment method or as otherwise communicated to you.
Refund processing and credit timelines may vary depending on the payment provider or financial institution.
6. Refund Amount
If a refund is approved, the eligible amount will be communicated to you before processing.
Shipping charges may be non-refundable unless the return is due to a damaged, defective, or incorrectly delivered product.
7. Order Cancellation
Cancellation requests may be accepted only if the order has not already been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
8. Exchange or Replacement
Where applicable, an eligible damaged, defective, or incorrectly delivered product may be replaced with the same product, subject to availability.
If the same product is unavailable, we may offer an alternative resolution, including a refund, where applicable.
9. Refund Delays
If your approved refund has not been credited within the expected timeframe, please first check with your bank or payment provider.
If the amount is still not received, contact us with your order and refund details so that we can assist you.
10. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us with:
- Your order number
- Name and contact details
- Reason for the request
- Relevant photographs or videos, if applicable
Our team will review your request and provide the next steps.
11. Contact Us
For any questions regarding returns, replacements, cancellations, or refunds, please contact us:
Shree Craft Studio
Email: info@shreecraftsudio.com
Phone: 9929319287
Address: A-25, Unique International City, Hathikhera Near Maharana Pratap Nagar, Ajmer, Rajasthan. 305001
Shree Craft Studio reserves the right to review and determine the eligibility of return and refund requests in accordance with this policy and applicable laws.